Shipping and Delivery

Where do you ship from, do you offer pick-up? 

We ship from multiple warehouses in Brazil, China and US. Shipping depends on a combination of your location and stock variants.  

We do not offer pick-up. We are not open to the public. 

   

When will my order ship? 

Depending on your country, the items will be processed within 3-7 business days and then shipped. Due to COVID related logistics, please allow for up to 4 weeks for delivery.  

We do not ship on weekends, nor do our carriers guarantee delivery on weekends. 

  

Is shipping free? 

International shipping rates vary by destination and order value and will be calculated at checkout. Shipping typically does not exceed US $15.  

Expedited and next-day shipping services are not available at this point in time but we are working on making that possible.  

  

How do I track my order? 

You will receive an email from us indicating your order has shipped. Inside this email you will find a tracking number, you can either track through the link in the email, your Satanis Footwear account, or go directly to the carrier's website. 

  

What if I entered my shipping information incorrectly or missing information? 

We ship all orders to the shipping address you provide. If there is a mistake with the shipping address after the order is placed, we must be immediately contacted to see if the information can be corrected. If the package has already shipped, we MAY be able to re-route it. If it has been delivered there is nothing we can do and we will not offer compensation.  

In any case, please contact us immediately at info@satanisfootwear.com and include all changes necessary to correct the mistake. 

  

How do I know you received my order? 

When completing your purchase, an order confirmation screen should appear that says, "Thank you for your order".  

If you notice any errors in your confirmation, please reply to the confirmation email and let us know what we can do. 

  

What if I am unable to locate my delivered package? 

We must be contacted within 7 business days of the alleged delivery date to file a lost package claim. 

Your shipping confirmation will contain the delivery date and resources to track your package as it travels. It is your responsibility to prepare for the delivery. If you are unable to locate your delivered package contact us immediately. 

We are not responsible for lost or damaged packages due to negligence. (e.g. wrong address entered and no correction requested, left at doorstep while away from home)