Returns and Refunds

Returns 

Can I return something I bought? 

Yes. Customers from Russia, United States, Spain, France, Brazil, Netherlands, Israel, Poland, United Kingdom, South Korea, Germany, Italy, Canada, Australia, Saudi Arabia, UAE, Chile, Ukraine, Japan, Mexico, Belgium, Czech Republic, Switzerland, Portugal can buy with confidence as we offer free returns and refunds from these countries. Our return policy extends to 15 days from the receiving the item. Shoes must be returned in new and unworn condition to be eligible for a full refund or store credit. 

We do not accept returns of closeout or final-sale items. 

Store credit is not redeemable for cash.  

 
How do I start my return? 

Please email us at info@satanisfootwear.com to start your return. You must contact us within 15 days of receiving the item for a refund.  

  

When will I get my refund? 

Once your item arrives at our warehouse we will authorize your refund within 5 business days. 

 
We can not guarantee when your refund will appear in your bank account. This varies by bank and can be up to an additional 3-5 business days. 

  

Why is there a fee to return my order? 

We will provide you with a shipping label to return to the closet warehouse. 

You are responsible for packaging the return. We do not reimburse boxes, tape, or packing materials. This fee is detailed during the return process is deducted from the refund. 
 
Note: your original shipping fee will not be refunded unless the item was defective. 

What if I want to exchange for another size or color of the same shoe? 

Please file your return as a store credit, and use the credit to order the new pair. You will receive your credit via email once we receive your return. 

  

What if my item is defective? 

If you suspect you received a defective product, contact us right away before wearing/using it. 

Please send us 1-2 photos of the issue at info@satanisfootwear.com and include your order number.